Many potential customers would prefer sending an email via a contact form. The ease of contact forms are what makes them so popular. No hassling with copying email addresses or having an application start up every time you click on an email address.

The client chooses which email and phone number to be reached at and can identify themselves and what they are looking for with ease.

Contact forms are also helpful for the receiver. It can give information such as the IP address the message was sent from and insight into why the client is contacting them. Allowing the company to be better prepared when they reply to the client.